REGENT HOLIDAYS’ BOOKING CONDITIONS

Please read carefully:
Regent Holidays (UK) Ltd. accept bookings subject to the following conditions:

Introduction:
Regent Holidays (UK) Ltd. specialise in holidays to ‘unusual destinations’, many of which still remain relatively underdeveloped and without the facilities and service levels found in West European countries. We do our best to provide exactly what our customers order. We must point out that this type of holiday necessarily carries a risk that accommodation, transportation schedules and other parts of the holiday will be subject to alterations beyond our control and occurring at short notice. We regard this as a necessary feature of such holidays, but we recognise that some travellers would prefer a more ‘conventional’ package holiday. If you book with Regent Holidays (UK) Ltd. we will do our best to provide you with the holiday you booked, in every detail but you must accept that changes may occur and local difficulties outside our control may arise.

Holiday Contract:
When you make a booking you guarantee that you are over 18 years and have the authority to accept and do
accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as payment has been accepted and a confirmation invoice has been issued. It is your responsibility to check this carefully to confirm it matches what has been booked. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish.

To secure your booking:
We require a completed booking form with the necessary deposit before we can proceed. A deposit of GBP150 per person is required in most cases, but we retain the right to vary this as we see appropriate. Clients booking by telephone, email or facsimile will be deemed to have read the booking conditions and to have signed the declaration on the booking form. The booking is not confirmed and accepted until we send you written confirmation and an invoice. If we do not confirm, all money paid by you to us will be refunded in full. Please note that for flight only bookings, different conditions and payment procedures apply. You will be informed of these at the time of booking.
Regent Holidays (UK) Ltd. reserves the right to decline any booking at their discretion.

Payment for your holiday:
We hold your deposit towards the full cost of the holiday. The full cost must be received by us not less than 56 days before departure date. In the case of holidays booked less than 56 days before departure the full cost must be received by us within 7 days of our sending written confirmation and invoice, or such



shorter time as we may specify. In the case of non-payment of balance by the due date we reserve the right to cancel your booking and retain your deposit.

Surcharges:
The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges, airport charges and increases in scheduled airfares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums, visa charges and amendment fees. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to a full refund of all money paid except insurance premium, visa costs and amendment fees. Should you decide to cancel because of this we must receive written confirmation within 14 days from the
issue date printed on your invoice. Prices in this brochure were calculated based on the following rates of exchange; USD1.75 and EUR1.45.

If you change your booking:
Should you decide to change your booking after the deposit has been paid and our confirmation issued, we will do our best to accommodate you. There will be an administration fee of GBP30 per booking for any changes made plus any extra costs incurred in making these changes. If changes are required then we must receive written notification from you. If we accept alterations less than 56 days before departure then an additional fee may be charged at our discretion depending on the cost and work caused to us.

If we change your holiday:
Regent Holidays (UK) Ltd. reserves the right at any time to make changes to your holiday arrangements (including flights, accommodation, transport or services). Such changes are often minor, but if not, we will advise you or your travel agent before you depart. If we make a major change before your departure date or the start date of services provided by us [a major change involves a change of destination, a change of flight time of more than 12 hours, or a change of airport which is inconvenient for you except London airports] you may cancel your booking and obtain
a full refund of all monies paid by you to Regent Holidays (UK) Ltd. Insurance premiums and visa costs cannot be refunded. If we make a major change 56 to 14 days before departure we will pay as liquidated damages GBP35 per person but shall be under no other liability. For major alterations made less than 14 days before departure we will pay GBP55 per person. No compensation is payable when such alterations arise due to ‘force majeure’.

If you cancel your holiday:
If you cancel after we send you a written confirmation invoice or if you fail to pay the full cost of the holiday within the specified time you will be liable to pay

cancellation charges. These are calculated according to the date when we receive written notification of cancellation or the date upon which your cancellation is treated as occurring because of non-payment. The charges are based upon a proportion of the total cost of the holiday, as on our invoice excluding travel insurance, air taxes and visas, as follows:

No. of days before departure when we receive your cancellation Charge as percentage of your total holiday price (excluding insurance and visas)
More than 56 days before departure Deposit paid
Between 56 and 42 days before departure 30%
Between 41 and 28 days before departure 45%
Between 27 and 14 days before departure 60%
Less than 14 days 100%

It is strongly recommended that full insurance be taken out, which includes cover, under certain circumstances, against loss of deposit or cancellation charges.

If we cancel your holiday:
When we send written confirmation and invoice we shall endeavour to provide you with the holiday booked. Occasionally we do have to cancel bookings – the main reason being lack of numbers – we reserve the right to do so 56 days before departure date. If we cancel in such circumstances we will offer an alternative holiday or refund all monies paid by you, but we shall be under no further obligation.

Force Majuere:
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these booking conditions ‘force majuere’ means any event which we or our agents overseas could not, even with all due care, foresee or avoid. Such circumstances may include war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions and all similar events outside our control.

Passports and Visas:
It is your responsibility to ensure that you and all members of your party are in possession of a passport valid for all countries visited and that, where applicable, all inoculations have been carried out and health certificates are available as recommended by a health professional. All passports should be valid for at least six months after the date of your return.
We will offer assistance and advice in obtaining visas and permission to enter countries as we can but we cannot in any circumstances be responsible if you or members of your party are not granted a visa or are refused entry into any country.
We will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport.

Tailor-made holidays:
Please note that all arrangements booked and confirmed by the company which are made independently of those detailed in the brochure/website also require a completed, signed booking form and shall be governed by these booking conditions.

Complaints:
If you have any complaint about our part of your holiday arrangements you must report it to our local
representative at the soonest practical opportunity, and subsequently in writing within 28 days of your return. If you do not give such notice of complaint then this may affect our investigation into and the outcome of your complaint. Disputes arising out of, or in connection with this contract, which cannot be settled amicably, may be referred to arbitration under a special scheme which though devised by arrangements with the Association of British Travel Agents, is administered independently by the Chartered Institute of Arbitrators. The scheme (details of which will supplied on request) provides a simple and inexpensive method of Arbitration on documents alone, with restricted liability on the client in respect of costs. The scheme does not apply for claims for an amount greater than £5,000 per person or £15,000 per booking form. Claims can include an element of injury and illness up to a limit of £1,000 on the amount that can be awarded in respect of that element. Application for Arbitration must be made with 9 months of return from holiday. Alternatively, AITO’s Independent Dispute Settlement Service (details provided on request) may be called upon by either side to bring the matter to a speedy and amicable solution.
Whichever option you choose, neither scheme applies to claims for an amount greater than £1500 per person or £15,000 per booking form, nor to claims which are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness.

Insurance:
We highly recommend that you purchase travel insurance before your trip.

Baggage:
We cannot be responsible for loss of or damage to baggage, personal effects, money or documents, except in so far as such liability may arise under our duty as carriers, if at all. Please note that insurance against such loss is available under our holiday insurance scheme.

Liability:
Regent Holidays (UK) Ltd. accepts liability for the acts and omissions of its employees, agents, sub-contractors and suppliers and for the deficiencies in the standards of services and facilities provided by us on tours organised by the company. We accept responsibility for the proven negligence of our employees and agents, sub-contractors and

suppliers whilst acting in the scope of or in the course of their employment in respect of death, bodily injury or illness. This liability may be limited with air and sea travel where carriage is subject to the conditions of the carrier and to international conventions. Our office upon request can provide copies of airline’s conditions of carriage and details of international conventions. Claims under this paragraph shall be subject to English law in respect of any questions of liability or quantum and all proceedings shall be within the exclusive domain of the UK courts.

Clients, who through misadventure suffer illness, personal injury or death during the course of a tour arising out of an activity that did not form part of their tour arrangement nor an excursion offered by Regent Holidays (UK) Ltd., are entitled to advice, guidance and initial financial assistance where appropriate up to a limit of GBP5000 per booking form.